FAQ

 

Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

 

Q.What are the payment methods available?

silver10malaysia.com offers various kind of Payment Methods as shown below :-
Cheque /  Bank Transfer
Bank : Public Bank
Bank Account :
4575546325
Account Name : OOI CHUN KAI

Bank : MayBank
Bank Account : 
157175140107
Account Name : OOI CHUN KAI

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : [email protected] or send a picture via whatsapp or wechat 
+60143101010.
Note: Your purchased products will not be delivered until we have this confirmation.


Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.


Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Why are products priced above their current spot price?

All silver and gold products are priced higher due to the addition of a differing premium by the respective mints. The premiums include but are not limited to refining, fabrication, authentication and quality assurance, which results in the product.


Q. Can I cancel an existing order that have been made?
Please be aware cancelation of order is strictly prohibited. We have the full discretion to continue or terminate future business transaction with those who cancel their orders.Due to the constantly changing market, canceled orders are subject to a 5% restocking fee plus applicable market loss. The customer is not entitled to any market gain in relation to a cancelled order.

 

Q. How long do I have to make payment for my purchase?
All payment, regardless of stock availability, must be received within 3 business days.If payment is not received within this timeframe, orders may be subject to re-quote or cancellation and reimbursement.Goods will not be released until silver10malaysia.com received the full payment via bank transfer, Paypal or others.


Q. What is the product's transaction currency?
All products transaction currency will be done in MYR.


Q. How long will I get my parcle?
For domestic order, we will arrange the postage in 72h and usually take 1-3 working days to arrive at your place.

 

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to [email protected] or leave a message via whatsapp or wechat +60143101010 
for us to clear your doubts.

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